Following the selection of the School Cash Suite, the district’s focus shifted to driving a successful implementation. Transformation demands more than just the introduction of new tools; it demands a comprehensive change management strategy to help stakeholders realize what’s in it for them, so they see themselves in the plan and embrace the change. Proper configuration, a comprehensive training plan, and meaningful internal communications were high priorities for the district.
To bridge the gap between schools and the district office, two school office assistants joined the implementation team to help guide the project. In an effort to further align its staff, the district worked with KEV Group to conduct Rollout Presentations with the aim of developing internal buy-in by strategically communicating the benefits of using the new solution. As a result, district staff, principals, office assistants, and even teachers were all working towards one common goal. When parents paid in cash, office administrators could encourage them to instead pay online knowing every member of their team would have their back. The district credits this “united front” in promoting online payments as one of the main reasons for its success.